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Wandering Webmaster (WWM) Privacy Policy

Last updated: 31 May 2025

1. Introduction

Wandering Webmaster (WWM) (“we”, “us”, “our”) is committed to protecting your privacy and the security of your personal information. This policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state and territory legislation. By accessing our website, using our services, or interacting with us, you consent to the practices described in this policy.

2. What Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, business name, and other information you provide when you contact us, register an account, request support, or engage our services.

  • Technical Information: IP address, browser type, device information, operating system, and usage data collected automatically through cookies and analytics tools when you use our website or Discord server.

  • Service Data: Information related to your website, digital marketing campaigns, support requests, and interactions with our team.

  • Sensitive Information: We do not generally collect sensitive information (such as health or racial background) unless required for a specific purpose and with your explicit consent.

3. How We Collect Information

We collect information through:

  • Direct interactions: Forms on our website, emails, phone calls, Discord messages, or in-person support.

  • Automated technologies: Cookies, analytics, and log files.

  • Third-party integrations: Payment processors, website analytics, and social media platforms, where applicable.

  • Publicly available sources: Where relevant and permitted by law, we may supplement information you provide with information from other sources.

4. How We Use Your Information

We use your information to:

  • Provide and deliver our services, including website design, hosting, digital marketing, and technical support.

  • Communicate with you regarding your enquiries, projects, or support requests.

  • Improve our services, website, and user experience.

  • Send you important updates, newsletters, or marketing communications (you can opt out at any time).

  • Comply with legal obligations and resolve disputes.

  • Prevent, detect, and address technical issues or security breaches.

  • Fulfil our contractual and regulatory obligations.

5. Disclosure of Information

We may disclose your information to:

  • Our staff and contractors, strictly for the purpose of delivering services to you.

  • Third-party service providers (e.g., website hosts, payment processors, analytics providers) who assist us in operating our business, under confidentiality agreements.

  • Legal or regulatory authorities if required by law or to protect our rights, property, or safety.

  • Other parties with your explicit consent.

  • Potential buyers or investors in the event of a business sale, merger, or reorganisation (subject to confidentiality).

We do not sell or rent your personal information to third parties.

6. International Data Transfers

Some of our third-party service providers may be located outside Australia. Where your personal information is transferred overseas, we take reasonable steps to ensure it is protected and handled in accordance with this policy and applicable privacy laws.

7. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure servers and encrypted data storage.

  • Access controls and staff training.

  • Regular review of our security practices.

  • Secure destruction or de-identification of personal information when no longer required.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted or de-identified.

9. Access, Correction, and Portability

You have the right to access and correct your personal information held by us. You may also request a copy of your data in a portable format. To request access, correction, deletion, or data portability, please contact us using the details below. We will respond promptly and in accordance with applicable laws.

10. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyse site usage. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

We may use third-party analytics services (such as Google Analytics) to collect and process data about your use of our website. These services may store data outside Australia.

11. Direct Marketing

We may use your personal information to send you marketing communications about our services or relevant updates. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

12. Third-Party Links

Our website and Discord server may contain links to third-party sites or services. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

14. Confidentiality, Information Privacy, and Right to Information

We treat all information provided by clients as confidential, except where disclosure is required by law or regulatory authorities. In accordance with government procurement requirements, some information may be subject to disclosure under the Right to Information Act or similar legislation. If you have concerns about the confidentiality of information you provide, please contact us.

15. Data Breach Notification

In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available on our website. We encourage you to review this policy periodically.

17. Complaints and Dispute Resolution

If you have a complaint about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

18. Contact Us

For any questions, concerns, requests, or complaints regarding your privacy or this policy, please contact:

Wandering Webmaster (WWM)
Email: support@wandweb.co

By using our services, you acknowledge that you have read and understood this Privacy Policy.