Reputation Management

Monitor, Manage and Improve Your Online Reputation

Key Features

Monitor Reviews

Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, and a ton of sites relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).

Generate Reviews

Easily gather new reviews from delighted customers and ensure that negative reviews stay private.

Advanced Listening

Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.

Competitor Insights

Monitor what your competition is doing online and build strategies to gain more customers in your area.

Simple Social Media Management

Save time by using one platform to monitor and analyse your social media efficacy.

Monitor Web Presence

View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.

Listings Monitor

Show up where people are looking. Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.

Social Spy

Hear what customers are saying all over the web. Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.

Simple Analytics

Stay informed with automated reports and alerts. Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

Why It Matters

 

Your Online Reputation Matters

Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.

Stay In The Loop

Get a high-level view of all aspects of your online reputation through weekly executive reports.

Take Control Of Your Brand

Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.

Screenshots

 

Feature Comparison

 

Express Hosting Pro Hosting Managed
Manage reviews Facebook, Google, My Listing All sources based on Partner configuration All sources based on Partner configuration
Respond to Google and Facebook reviews in-line
Review response templates Use all system default templates Use, edit, or delete all system default templates
+ add unlimited custom templates
Use, edit, or delete all system default templates
+ add unlimited custom templates
Review Display Widget
* Review Display Widget Pro (add-on) available for purchase
Sentiment Analysis
Review Statistics
Monitor listings Facebook, Google All sources based on Partner configuration All sources based on Partner configuration
Citations
Listings Statistics
Competition
Mentions
Social monitoring
Daily Digest emails + Executive Report
Monitor and reply to reviews
Fixing of inaccurate/missing directories & review sites
Monitor and report back on up to 3 competitors
Reporting on when your business is mentioned online
Online sentiment monitoring

Help & Support

 

We've Got Your Back

24/7 live chat is available for hosting support. Plus you can call on a Virtual Assitant for anything from Marketing Assistance, Web Design Help, Graphic Design Work, Social Post Curation & More! Included free in all Managed Plans or by the hour

Managing Your Business Online Doesn’t Have to Be Hard.

This and other powerful digital tools are accessible from your Business Dashboard

Free Business Report Card
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