Reputation Management
Monitor, Manage and Improve Your Online Reputation
Key Features
Monitor Reviews
Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, and a ton of sites relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).
Generate Reviews
Easily gather new reviews from delighted customers and ensure that negative reviews stay private.
Advanced Listening
Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.
Competitor Insights
Monitor what your competition is doing online and build strategies to gain more customers in your area.
Simple Social Media Management
Save time by using one platform to monitor and analyse your social media efficacy.
Monitor Web Presence
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.
Listings Monitor
Show up where people are looking. Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Social Spy
Hear what customers are saying all over the web. Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Simple Analytics
Why It Matters
Your Online Reputation Matters
Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.
Stay In The Loop
Get a high-level view of all aspects of your online reputation through weekly executive reports.
Take Control Of Your Brand
Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.
Screenshots
Feature Comparison
| Express Hosting | Pro Hosting | Managed | |
| Manage reviews | Facebook, Google, My Listing | All sources based on Partner configuration | All sources based on Partner configuration |
| Respond to Google and Facebook reviews in-line | ✔ | ✔ | ✔ |
| Review response templates | Use all system default templates | Use, edit, or delete all system default templates + add unlimited custom templates |
Use, edit, or delete all system default templates + add unlimited custom templates |
| Review Display Widget * Review Display Widget Pro (add-on) available for purchase |
✔ | ✔ | ✔ |
| Sentiment Analysis | ✔ | ✔ | ✔ |
| Review Statistics | ✔ | ✔ | ✔ |
| Monitor listings | Facebook, Google | All sources based on Partner configuration | All sources based on Partner configuration |
| Citations | ✔ | ✔ | |
| Listings Statistics | ✔ | ✔ | |
| Competition | ✔ | ✔ | |
| Mentions | ✔ | ✔ | |
| Social monitoring | ✔ | ✔ | |
| Daily Digest emails + Executive Report | ✔ | ✔ | ✔ |
| Monitor and reply to reviews | ✔ | ||
| Fixing of inaccurate/missing directories & review sites | ✔ | ||
| Monitor and report back on up to 3 competitors | ✔ | ||
| Reporting on when your business is mentioned online | ✔ | ||
| Online sentiment monitoring | ✔ |
Help & Support
We've Got Your Back
24/7 live chat is available for hosting support. Plus you can call on a Virtual Assitant for anything from Marketing Assistance, Web Design Help, Graphic Design Work, Social Post Curation & More! Included free in all Managed Plans or by the hour
Managing Your Business Online Doesn’t Have to Be Hard.
This and other powerful digital tools are accessible from your Business Dashboard
