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We have updated our Terms Of Service

QMS Statement

Wandering Webmaster (WWM)
Quality Management System (QMS) Statement

Wandering Webmaster (WWM) maintains a structured Quality Management System (QMS) designed to ensure consistent, high-quality delivery of digital marketing, web, and IT support services. Our QMS is based on continuous improvement, client satisfaction, and compliance with industry standards. While we do not currently hold third-party certification (such as AS/NZS ISO 9001:2016), our internal processes align with recognised quality management principles and are tailored to our service areas.

1. Client Onboarding & Requirements Analysis

  • We use a structured intake process, including detailed client questionnaires and collaborative workshops to capture project scope, objectives, and success metrics.

  • All deliverables have documented acceptance criteria, such as SEO KPIs, website performance benchmarks, and accessibility standards.

  • Each project includes a risk assessment and contingency planning for potential timeline or scope changes.

2. Project Management Framework

  • We employ agile workflows, using platforms like Trello and Asana for transparent task tracking and progress monitoring.

  • Weekly updates are provided to clients, including progress reports and identification of any issues.

  • All code and digital assets are managed with version control systems, and regular cloud-based backups are maintained.

3. Deliverables Review & Approval

  • Multi-stage quality assurance checks are conducted, including:

    • Technical audits (performance, SEO, security, and accessibility).

    • Content reviews for accuracy, brand consistency, and compliance with accessibility guidelines (WCAG 2.1).

    • Client sign-off is required for all major deliverables prior to deployment.

4. Continuous Improvement

  • After project completion, we conduct team debriefs to identify process improvements and address any inefficiencies.

  • Client feedback is gathered through surveys and review meetings, and results are used to refine our processes.

  • Ongoing staff training and upskilling are prioritised, with regular workshops and industry certifications.

5. Client Feedback Integration

  • We maintain structured feedback loops, including quarterly performance reviews and real-time issue reporting via our support channels.

  • All feedback is documented and tracked, with corrective actions implemented as required.

  • Service recovery plans are in place for any critical issues.

6. Compliance & Documentation

  • All client data is handled in accordance with relevant privacy legislation (including the Privacy Act 1988 and GDPR where applicable).

  • We ensure all web projects meet accessibility standards (WCAG 2.1 AA).

  • Standard operating procedures (SOPs), client records, and training materials are centrally stored and version-controlled.

This QMS ensures that WWM consistently meets or exceeds client expectations and applicable standards. We are committed to formalising this system into a comprehensive written policy as part of our ongoing business development.