The Working Credit System
No hourly billing. No surprise invoices. Just transparent, solution-focused value for your website's growth.
Value Over Time
Traditional agencies bill by the minute, encouraging slow work. We bill by the solution. Our proprietary high-efficiency systems mean we deliver more value in 1 credit than others do in 3 hours of manual effort.
Predictable Costs
Know exactly what a task will cost before we start. Credits are precise units of work that simplify your budgeting and eliminate the stress of "variable rates."
Focus on Results
Every credit represents a professional result. Whether it's a technical fix or a marketing update, you are paying for an outcome that helps your business thrive.
How Credits Are Used
When they are applied
- 1
Out-of-Scope Requests: Anything not covered by your monthly "standard maintenance" (like new features or major content updates).
- 2
Project Extras: Adding new pages, integrations, or custom logic to a design project that was not in the original brief.
- 3
Marketing Campaigns: Using your allocated credits for social media postings, Google Listing updates, or SEO optimization.
Built-In Infrastructure
Your plan's monthly cost already includes a $25/mo Professional Infrastructure Allocation. This ensures your site runs on a high-performance environment, separate from your "Working Credits." It covers:
- 24/7 Site Integrity Auditing
- Managed Cloud Environments
- Daily Encrypted Backups
- PCI Compliance Monitoring
Standard Credit Conversion Table
Use this table as a guide for your website updates. If a task isn't listed, it will be classified as a "Variable Multi-Credit Task."
| Work Item | What This Encompasses | Cost |
|---|---|---|
| Minor Content Edit | Single point updates like fixing a typo, swapping a banner image, or updating a business phone number.Example: Updating your 'Opening Hours' for the holidays. | 0.5 Credits |
| Standard Support Task | Single functional updates or style adjustments. Covers form field additions, button style changes, or widget configurations.Example: Adding a 'Company Name' field to your lead capture form. | 1 Credit |
| Article Formatting | Taking a provided text draft and turning it into a professional, SEO-optimized blog post or KB article with images and layout.Example: Publishing your 800-word industry update with custom pull-quotes. | 1.5 Credits |
| Standard Page Addition | Creating a new interior page using existing site components and design patterns.Example: Adding a 'Detailed Service' page to highlight a new offering. | 2 Credits |
| Urgent Issue Support | Bumping to the top of our queue for same-day response to functional issues or critical errors.Example: Fixing a broken 'Add to Cart' button during a flash sale. | 2 Credits |
| Complex Integration | Connecting your site to external APIs, nesting complex logic, or building custom database relationships.Example: Connecting your website form directly to your CRM or POS system. | 3 - 5+ Credits |
| Variable Multi-Credit Task | Any specialized request or future technology implementation not listed above. These are scoped reasonably based on professional complexity before work begins. | By Quote |
Need a New Project?
If you're looking for a completely new build or a major site overhaul, we offer fixed-price projects that include your first month of support.